Who we are: Helix Source (“Company,” “we,” “us,” or “our”)

How to contact us: | (855) 677-4736

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit, shop, or interact with our website and services (the “Services”). By using the Services, you agree to this Policy.

1) What we collect

We collect information you provide directly and information collected automatically:

Account and Identity: name, email, password, phone (optional), verification status

Orders and Fulfillment: products purchased, contact details, delivery preferences, order notes

Payment and Billing: payment method, transaction IDs, last 4 (if applicable), billing email. For bank transfers (BACS) and crypto, we may record transfer confirmations, wallet addresses, transaction hashes, and anti fraud checks. We do not store full credit or debit card numbers on our servers

Customer Support: messages, attachments, refund or return information

Device and Usage (via cookies or pixels): pages viewed, links clicked, IP address, browser, device type, approximate location, referring URLs, and performance metrics

Vendor or Product Metadata (internal): private vendor lot numbers and related QA identifiers are used internally; a derived Public Lot code may be displayed for customer traceability

Sensitive information: We do not intentionally collect health information or other sensitive personal information. If you voluntarily provide such information in free text fields, we handle it per this Policy and minimize or delete it where feasible

Children’s data: Our Services are intended for adults 18+ and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child provided information, contact us to delete it.

2) How we use personal information

- Provide, secure, and improve the Services

- Process orders, payments (including BACS or crypto), and fulfill purchases

- Verify accounts and manage access controls

- Prevent fraud, abuse, or security incidents

- Communicate about orders, updates, and customer support

- Analyze site performance and personalize content

- Comply with legal obligations, tax or recordkeeping, and enforce our terms

Legal bases for EEA or UK visitors: contract, legitimate interests (for example security, analytics), consent (where required for non essential cookies or marketing), and legal obligations.

3) Cookies, analytics, and ads

We use essential cookies to operate the store. With your consent (where required), we may use analytics and advertising technologies to understand performance and reach customers. You can manage preferences in your browser or device, and (where available) via our on site cookie or settings controls.

Global Privacy Control (GPC) and opt out signals: Where required by law (for example California), we honor valid browser based opt out preference signals such as GPC.

4) When we share information

- Service Providers or Processors: hosting, security, payment and anti fraud tools, email or SMS providers, analytics, and customer support platforms

- Payment Partners: your bank or crypto service may receive necessary information to process transactions

- Legal or Compliance: to comply with law, enforce our terms, or protect rights, safety, and security

- Business transfers: as part of a merger, acquisition, or asset sale

We do not sell personal information for money. Some states define “sale” or “sharing” to include certain advertising or analytics disclosures. Where our use of cookies or pixels would be deemed a “sale” or “sharing,” you may opt out as described below.

5) Your privacy rights

Depending on your location, you may have rights to: access or know, delete, correct, port your data; opt out of certain processing; limit sensitive data use; object or restrict processing; and withdraw consent at any time.

How to exercise: Email with “Privacy Request” in the subject, or use our Do Not Sell or Share link if provided on the site. We verify requests and respond within legally required timelines. If we decline a request, you may appeal by replying to our decision; if still unsatisfied, contact your state Attorney General or data protection authority.

6) Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100 percent secure.

7) Retention

We keep personal information only as long as necessary for the purposes described, including fulfilling orders, complying with legal and tax obligations, resolving disputes, and enforcing agreements.

8) International transfers

We only cater to customers located in the United States. All personal information collected through the Services is processed and stored in the United States under U.S. law. We do not offer or provide services outside the United States, and we do not transfer personal information internationally.

9) Third party links and integrations

The Services may link to or integrate with third party sites or services. Their practices are governed by their own privacy policies. We encourage you to review them.

10) Changes to this Policy

We may update this Policy to reflect changes in our practices or the law. The “Effective date” will be updated, and material changes will be posted on this page.

11) Contact us

Questions or requests? Email or call (855) 677-4736

California “Notice at Collection” (CPRA)

We collect the following categories of personal information from or about consumers, for the business or commercial purposes indicated below. We do not sell personal information for money. We may “share” personal information for cross context behavioral advertising unless you opt out.